Preparation of presentations and monitoring of reports
Monitoring performance and executing CRM campaigns (Email Marketing, WhatsApp, SMS and Push)
Operationalizing customer journeys and identifying opportunities at consumer touchpoints
Use, optimization and performance management of CRM tools
Management of content creation
Interface with the client’s internal teams and strategic partners (agencies)

Degree in Technology, Business Administration, Marketing, Communications, or related fields
Experience working on projects using Agile methodology
Process-oriented mindset
Experience with data analysis to ensure target achievement
Advanced knowledge of Excel and Power BI
Ability to create and deliver presentations
Proven experience in CRM, including campaign execution
Experience with CRM performance tracking metrics

Differentials:

Experience with Email Marketing platforms, preferably Salesforce Marketing Cloud
Knowledge of Google Analytics
Advanced English or Spanish

Meal and/or grocery allowance for your food and meal purchases 🍴
Medical and dental coverage to keep you and your family healthy 💙
Pharmacy partnership for discounts on medications 💊
Childcare assistance according to current policy 🍼
Gym partnership to encourage physical activity 🤸‍♀️🤸‍♂️
Partnership with SESC for a variety of cultural and leisure programs ✈
Partnerships for language learning, technology, and online course platforms 📚
Payroll-deductible loans with attractive rates plus a financial education program 💰
Corporate University and learning paths with diverse content on technology, soft skills, market trends and more 👨‍💻
Employee referral program with potential prizes and bonuses 🎁
Group life insurance ⛑

Senior CRM Analyst

Key skills