Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability.
Gather complete and actionable information by asking thoughtful, direct questions.
Manage multiple service events simultaneously while maintaining quality and responsiveness.
Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email.
Support customers with empathy and composure, especially in time-sensitive or high-impact situations.
Proactively monitor open work and follow up to prevent delays or escalations.
Maintain thorough, accurate documentation that meets quality and compliance expectations.
Navigate complex service scenarios with sound judgement and a solution-oriented mindset.
Contribute to a team culture on reliability, trust, and shared standards.

Highly reliable – you show up prepared, on time, and ready to own your work
Strong sense of urgency – you understand priorities and act decisively
Accountable – you take ownership of outcomes, not just tasks
Top-tier communicator – you communicate clearly, professionally, and confidently with a wide range of stakeholders
Customer-Focused – you understand that service quality matters, especially in regulated or mission critical environments
Detail-oriented – you value accuracy, documentation, and doing things right
Self-directed – you manage your workload effectively without constant oversight
Team-oriented – you contribute to a collaborative, high-standard team.

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.

Service Operations Coordinator

Key skills