Own the strategy, delivery, and continuous improvement of enterprise infrastructure and end-user technology services
Ensure reliable, scalable, and cost-effective operations that support business continuity in a healthcare call center environment
Oversee five teams focused on Production Infrastructure, Telephony, COTS support, End-user technology and support, and Project Management Office
Lead the shift from reactive to proactive support
Drive metrics-driven service management
Design and execute a phased migration from colocation infrastructure to secure hybrid/cloud platforms
Modernize and scale telephony technologies
Adopt AI and automation technologies to improve resilience and efficiency
Partner closely with business and technology leaders to align infrastructure with corporate objectives
Define and execute the enterprise infrastructure strategy, aligned to business goals
Lead and develop multi-disciplinary teams, fostering accountability, innovation, and a culture of service excellence
Build leadership bench strength and grow organizational capability in automation, platform engineering, and data-driven operations
Oversee the design, implementation, and operation of core infrastructure—servers, storage, cloud platforms, telephony, and end-user computing—ensuring high availability, performance, and reliability
Lead end-user technology services, including device lifecycle management and service desk operations
Lead incident, problem, and change management with a focus on root-cause resolution and operational stability
Own solution design for infrastructure and workplace technology, translating business needs into scalable, supportable architectures
Define and execute migration strategies (rehost, replatform, refactor, retire) with clear governance and business-case alignment
Drive the shift to proactive service management through monitoring, automation, and preventative maintenance
Establish service levels, KPIs, and operational reporting to improve performance and user experience
Identify, prioritize, and operationalize AI use cases across infrastructure and service operations
Requirements
Bachelor's degree in IT, Computer Science, Engineering, or a related field; advanced degree preferred
10+ years of progressive leadership in IT infrastructure and service operations, including enterprise infrastructure, end-user computing, and service desk functions
Demonstrated success driving operational transformation and service maturity
Strong financial management, vendor oversight, communication, and stakeholder management skills
Strong knowledge of hybrid/cloud platforms, endpoint management, and ITSM practices
Direct experience leading cloud migration across legacy and hybrid environments preferred
Experience with large-scale telephony infrastructure in a call center environment preferred
Experience with automation, analytics, or AI-driven operations preferred
Healthcare or other regulated environment experience preferred·
Tech Stack
Cloud
ITSM
Benefits
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Medical, dental, vision, life, and short-term disability insurance
Vice President, Infrastructure Services at AssistRx | JobVerse