Support analysis and evaluation of VA health informatics program operations, workstreams, business processes, and project performance.
Use source data to assess the effectiveness of programs, workflows, and business processes; identify trends, gaps, risks, and improvement opportunities.
Develop and maintain action trackers, staffing inputs, status reports, program reports, project management updates, meeting materials, and other operational documentation.
Support development of lean business cases, feature canvases, feature specifications, performance monitoring inputs, and other IHP Agile Release Train artifacts as assigned.
Coordinate with clinical informaticists, scrum masters, agilists, product owners, VA stakeholders, and technical SMEs to capture decisions, dependencies, risks, and follow-up actions.
Assist with documentation for clinical process improvement, clinical digital solution design, testing, implementation, training, and related management activities.
Support preparation of dashboards, metrics, and executive-ready summaries using Excel, SharePoint, Office 365, Power BI, Power Automate, or related tools.
Contribute to continuous process improvement by documenting lessons learned, retrospective findings, and recommendations for improved performance.

Bachelor's degree in health informatics, healthcare administration, public health, business, data analytics, information systems, or a related field.
5+ years of relevant experience supporting program analysis, health informatics, healthcare operations, business process analysis, or federal consulting projects.
Relevant clinical informatics experience in a VA or Veterans Administration healthcare setting.
Knowledge of how to plan, analyze, and evaluate the effectiveness of operating programs and business processes.
Ability to use qualitative and quantitative analytical skills to assess operations and make recommendations for improving business processes.
Experience developing program reports, trackers, meeting materials, data summaries, and stakeholder-facing documentation.
Proficiency with Microsoft Office, Excel, SharePoint, Teams, and related collaboration tools.
Ability to obtain and maintain a public trust clearance.
Legal authorization to work in the U.S.

Program Analyst – Mid-Level

Key skills