Ecommerce Fulfillment – Operations Manager

Role Overview

• Take full ownership of Shopify store operations and customer experience
• Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
• Standardize shipping, split shipment, and pre-order communication across all touchpoints
• Build and document SOPs for all operational workflows
• Implement systems and automations that reduce manual work and customer confusion
• Monitor order flow across Shopify, Base, and Amazon MCF
• Process refunds, reships, cancellations, and order updates
• Audit the website for broken links, incorrect pricing, and outdated promotions
• Deliver weekly Shopify performance reports

Requirements

• 2 to 5 years of experience managing Shopify store operations
• Highly detail-oriented and catch inconsistencies others miss
• Strong written communicator who can simplify complex information
• Hands-on experience with order management, fulfillment, and customer service
• Understanding of Shopify apps, backend systems, and troubleshooting workflows
• Ability to build systems, not just solutions
• Thrives in a fast-moving, high-growth environment
• Comfortable working cross-functionally while maintaining ownership

Benefits

• A remote-first environment that gives you flexibility and autonomy
• The ability to manage your schedule with trust and accountability
• Direct access to leadership and meaningful collaboration across teams
• Opportunities to build systems, implement ideas, and drive real impact
• Access to training, tools, and continuous learning
• A decade-strong, family-founded brand with a clear mission and vision
• Free access to products that are changing how children learn