Oversee the end-to-end order fulfillment process via SAP and e-commerce platforms, ensuring 100% data accuracy and fast turnaround.
Serve as the primary point of contact across digital and voice channels, providing professional technical support and query resolution.
Proactively monitor potential order failures and coordinate immediate solutions to maintain high customer satisfaction.
Work closely with Production, Planning, and Logistics teams to streamline the flow of goods to the customer.
Drive the adoption of digital ordering tools and provide feedback for system enhancements.
Manage customer complaints and service records through Salesforce (SFDC) to ensure continuous service improvement.

Minimum of 3 passes at GCE Advanced Level
Enrollment or partial qualification in CIM, SLIM, or a related professional marketing/business body is preferred
Experience in a fast-paced Customer Service or Supply Chain environment is an advantage.
Strong command of MS Excel for data management
Experience with ERP systems (like SAP) or CRM tools (like Salesforce) is a plus.
Ability to understand and communicate basic technical product specifications to customers.

Customer Services Officer

Key skills