Services Business Strategy Director

Role Overview

• Position and support the sale of large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative and pitch
• Conduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision, including business objectives, capabilities, value drivers, success metrics and technology priorities
• Perform and distill customer, industry and end-user research to identify key stakeholder needs, customer expectations and experience-led business opportunities
• Identify enterprise business process/operations improvements to realize efficiencies and increase impact
• Craft innovative, forward-looking strategies which leverage the power of the Salesforce platform and transform complex, global companies to gain competitive advantage and growth in their markets
• Work collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners
• Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
• Drive business and IT leaders to embrace new digital operating models, governance strategies and a customer
• and user-centric mindset and approach to decision-making
• Uncover future Sales opportunities to drive incremental customer value
• Analyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the customer
• Develop strategic business cases to project the value of strategy, the case for change and the implications of change for the organization
• Foster solution/organizational adoption and strategy evolution to continue to deliver value with fast increment delivery cycles
• Contribute to the development of a Business Strategy competency within Salesforce Professional Services, share best practices, advise and collaborate with peers

Requirements

• 10+ years consulting in enterprise-level technology transformation programs at Fortune 500 companies
• GTM support experience, including scoping, proposal development, RFP response, demos/presentations
• Experience in Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization
• Knowledge of the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readiness.
• Industry experience in Financial Services
• Bachelor’s degree in a related field required, Master’s degree or MBA preferred.
• Knowledge of the key business value drivers and success metrics typical of large-enterprise companies.
• Ability to analyze and synthesize complex information, working in situations where data may be absent or ambiguous and creative approaches are required
• Strong executive presence and presentation / facilitation skills, comfortable collaborating with and presenting to C-suite executives, including poised, confident objection-handling abilities.
• Salesforce product knowledge and solution design are desired, but not required.
• Occasional travel (expected average 30-50%).

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program