Position and support the sale of large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative and pitch
Conduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision, including business objectives, capabilities, value drivers, success metrics and technology priorities
Perform and distill customer, industry and end-user research to identify key stakeholder needs, customer expectations and experience-led business opportunities
Identify enterprise business process/operations improvements to realize efficiencies and increase impact
Craft innovative, forward-looking strategies which leverage the power of the Salesforce platform and transform complex, global companies to gain competitive advantage and growth in their markets
Work collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners
Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
Drive business and IT leaders to embrace new digital operating models, governance strategies and a customer
and user-centric mindset and approach to decision-making
Uncover future Sales opportunities to drive incremental customer value
Analyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the customer
Develop strategic business cases to project the value of strategy, the case for change and the implications of change for the organization
Foster solution/organizational adoption and strategy evolution to continue to deliver value with fast increment delivery cycles
Contribute to the development of a Business Strategy competency within Salesforce Professional Services, share best practices, advise and collaborate with peers
Requirements
10+ years consulting in enterprise-level technology transformation programs at Fortune 500 companies
GTM support experience, including scoping, proposal development, RFP response, demos/presentations
Experience in Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization
Knowledge of the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readiness.
Industry experience in Financial Services
Bachelor’s degree in a related field required, Master’s degree or MBA preferred.
Knowledge of the key business value drivers and success metrics typical of large-enterprise companies.
Ability to analyze and synthesize complex information, working in situations where data may be absent or ambiguous and creative approaches are required
Strong executive presence and presentation / facilitation skills, comfortable collaborating with and presenting to C-suite executives, including poised, confident objection-handling abilities.
Salesforce product knowledge and solution design are desired, but not required.