Technical Writer

Role Overview

• Produce high-quality, API-driven documentation and cross-domain guides.
• Write documentation directly from API specifications, including webhook documentation without requiring engineering walkthroughs.
• Develop cross-domain journey guides spanning multiple applications (up to 4+ systems).
• Own and maintain changelog voice and narrative, translating technical updates into user-impact language.
• Standardize and maintain release notes and documentation consistency.
• Drive brand adoption of canonical documentation standards across teams (e.g., KFC + TB ecosystems).

Requirements

• Strong experience in technical writing for APIs and developer platforms.
• Ability to interpret OpenAPI specs, webhooks, and backend systems.
• Experience creating end-to-end user journey documentation.
• Excellent written communication with focus on clarity and usability.
• Experience working across cross-functional teams (engineering, UX, product).