Assistant HR Manager – People Relations, Development

Role Overview

• Lead the People Relations function, including case management, employee concerns, disciplinary processes, investigations, mediation, and policy administration.
• Ensure timely, fair, and consistent handling of employee relations issues in line with company policies, labor regulations, and due process requirements.
• Partner with Operations, HR, and business leaders to address escalations, improve employee climate, and minimize employee relations risk.
• Review and recommend updates to the code of conduct, employee handbook, disciplinary guidelines, and related HR policies.
• Track and analyze people relations trends such as attrition drivers, grievances, infractions, behavioral concerns, and recurring workplace issues, and recommend preventive actions.
• Provide coaching and guidance to line leaders on employee handling, documentation standards, performance conversations, and conflict resolution.
• Support hearing facilitation, documentation review, notice preparation, and case resolution recommendations.
• Lead the design and implementation of people development programs that support culture-building, engagement, values reinforcement, leadership development, and change management.
• Manage employee engagement initiatives, survey administration, action planning, and follow-through on identified improvement opportunities.
• Partner with stakeholders to identify organizational capability gaps and recommend interventions such as workshops, team sessions, communication initiatives, and development programs.
• Help drive a strong performance culture by aligning development initiatives with business priorities, leadership expectations, and employee experience goals.
• Support organizational change efforts, including communication planning, manager enablement, and adoption activities.
• Develop and monitor metrics, dashboards, and program outcomes to measure effectiveness and guide decision-making.
• Help assess learning and development needs across teams and functions in partnership with business leaders and HR stakeholders.
• Design, coordinate, facilitate, and where needed personally deliver training programs, workshops, and learning sessions for employees, people leaders, and support teams.
• Create or customize training materials, facilitator guides, presentations, and learning content based on business and organizational needs.
• Evaluate learning effectiveness through attendance, feedback, knowledge checks, behavioral improvement, and business impact indicators, and recommend enhancements to programs.
• Supervise and guide team members assigned to People Relations and Development initiatives.
• Build strong working relationships with Operations leaders, support functions, and site leadership to ensure practical and business-aligned HR solutions.
• Present findings, trends, and recommendations to management in a clear and data-driven manner.
• Ensure confidentiality, professionalism, and sound judgment in handling sensitive employee and organizational matters.

Requirements

• Bachelor’s degree in Human Resources, Psychology, Behavioral Science, Business Administration, Education, or a related field.
• At least 4–6 years of progressive HR experience, with strong exposure to employee relations, organizational development, and training facilitation or learning programs.
• Experience in a BPO, shared services, or high-volume multi-site environment is strongly preferred.
• Strong knowledge of employee relations practices, case handling, investigations, policy implementation, and workplace conflict management.
• Experience in employee engagement, culture-building, leadership development, survey action planning, and organizational interventions.
• Demonstrated ability to facilitate workshops, conduct training sessions, and engage participants across different levels of the organization.
• Strong communication, facilitation, stakeholder management, and problem-solving skills.
• Ability to work with data, generate insights, and translate findings into actionable interventions.
• High level of discretion, maturity, and ability to manage sensitive and confidential matters.

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company