Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
Provide solution designs and systems engineering configurations
Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors
Design technical solutions that can solve customer business problems or create a new service offering
Participate in the development and support of content (presentations, WP’s, use cases…) for customers and partners
Maintain knowledge of competitive landscape and share with peer group
Foster a collaborative, team-based environment, sharing best practices and success and building lasting relationships
Effectively negotiate and pursue conflict resolution
Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Understand and follow the support escalation process
Partner with the F5 Technical Support and customers/partners to resolve issues
Provide guidance to customers on architecture and solutioning for the implementation of solution sets.

Senior Solutions Engineer

Key skills