iTeam Line Manager

Role Overview

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times
• Performs regular customer visits
• Manages, coaches and directs all customer engineers in his/her district
• Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals
• Gives formal updates to all employees
• Can invite any guest speaker
• Initiates reports necessary for the business
• Be the prime interface with the Product Divisions: tech support, training, spares, reliability
• Monitors the CSD Award Program with quarterly results (election, announcements)
• Monitors the “mentor” program so that all new engineers have a defined mentor
• Executes escalation procedure
• Responsible for account planning with District Sales Engineer
• Provides support plan for system sales to CSD Management, Sales, Field Engineering
• Responsible for financial forecast for his/her district
• Responsible for cost efficiency with the district. Measured by the financial result
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification
• Manages RMA procedure
• Measurement of the engineers on their effectiveness
• Manages accuracy, understanding and update of Customer Engineer hours tracking

Requirements

• Develops and maintains customer relationship with all relevant individuals at all levels
• Performs regular customer visits
• Manages, coaches and directs all customer engineers in his/her district
• Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals
• Gives formal updates to all employees
• Can invite any guest speaker
• Initiates reports necessary for the business
• Executes escalation procedure
• Responsible for account planning with District Sales Engineer
• Provides support plan for system sales to CSD Management, Sales, Field Engineering
• Responsible for financial forecast for his/her district
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification

Benefits

• supportive work culture that encourages you to learn, develop, and grow your career
• programs and support that encourage personal and professional growth