You'll own the IT support queue
triaging and resolving hardware, software, and networking issues for both in-office and remote users, with a focus on keeping colleagues unblocked and SLAs met.
Onboarding and offboarding are yours too, end-to-end: device provisioning, account setup, access management, and deprovisioning across our core platforms.
Beyond day-to-day support, you'll manage hardware asset inventory, handle device lifecycle including warranty claims and vendor coordination, and keep our AV and meeting room setup running smoothly.
You'll also build documentation and training materials that help colleagues help themselves
good IT support means fewer repeat tickets.
We're a 100% macOS environment, deeply integrated with Google Workspace.

5+ years in an IT support role, ideally in a mid-sized company
Deep macOS expertise, including MDM administration (Jamf experience is a strong plus)
Strong troubleshooting instincts across hardware, software, and networking
Experience managing the full user lifecycle
onboarding, offboarding, and access management across SaaS platforms
Comfortable working within a ticketing system and to SLAs
Hands-on experience with asset management and hardware lifecycle, including vendor and warranty coordination
Comfortable with AV and meeting room equipment
Some scripting ability in Python and/or Bash
enough to automate the repetitive stuff
You actively use AI tools in your own work, not just talk about them
Native or near-native English fluency
we're a globally distributed team collaborating daily across Europe and North America
A degree in IT, Computer Science, or a related field (or equivalent experience).

Learning & Growth: Access to the MLE Accelerator Program, generous conference budgets, and continuous learning platforms.
Flexibility: A hybrid working model (2-3 days in the office) to balance focus and collaboration.
Wellbeing: Supplementary health insurance and 50% covered MultiSport membership.
Holiday: 27 days of vacation.

IT Support Engineer

Key skills