Handle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers, and peripherals
Provide on-site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment
Manage IT onboarding and offboarding processes, including the distribution, setup, and collection of end-user devices
Support local site-specific technology, such as digital signage, printers, lab equipment, and other specialized systems
Conduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards
Collaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on-site intervention
Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements
Document and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes
Ensure adherence to IT security and compliance policies during all on-site activities
Physically maintain local site IT infrastructure, including servers, UPS, and other end-user equipment as required
Provide excellent customer service and technical support to end-users and stakeholders during corporate events and day-to-day operations.

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
Relevant certifications such as CompTIA A+, Network+, or equivalent are highly desirable
ITIL Foundation certification is a plus
5+ years of experience in IT Support, with a focus on on-site support for office environments, and end-user technology
Hands-on experience with the installation, configuration, and decommissioning of IT hardware, including infrastructure and end-user devices
Proven experience in supporting IT infrastructure for corporate events, including video conferencing (VC) systems and telephony equipment
Strong understanding of IT infrastructure, including networking, telephony, and AV systems
Familiarity with datacentre operations, including cabling, racking, and hardware troubleshooting
Experience managing IT onboarding and offboarding processes, including device distribution and collection
Excellent problem-solving and troubleshooting skills, with the ability to resolve technical issues efficiently
Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
Experience working in a fast-paced, dynamic environment with shifting priorities.

IT On-Site Support Engineer

Key skills