Monitor and maintain data workflows.
Oversee automated workflows (RPA) to ensure tasks are progressing accurately and on time.
Step in quickly when issues arise to keep processes moving.
Identify and resolve issues.
Investigate workflow exceptions, data discrepancies, and bottlenecks.
Troubleshoot issues and escalate when needed.
Work with internal teams to resolve inconsistencies.
Improve system reliability.
Track patterns in failures or disruptions.
Surface insights to Engineering and Product to prevent repeat issues.
Help improve how workflows are monitored and maintained.
Maintain operational visibility.
Document issues, resolutions, and trends.
Ensure time-sensitive documentation tasks are completed accurately.
Collaborate across teams.
Partner with Engineering, Product and Operations to improve system performance.
Support internal users when data issues impact their workflows.

Previous experience with Electronic Medical Record (EMR) systems is not required.
Detail-oriented: You catch inconsistencies quickly and care about getting things right.
Technically curious: You’re comfortable working with systems, tools, and workflows.
Problem-solver: You like digging into issues, understanding root causes, and fixing them.
Pattern-aware: You notice when a problem keeps happening and want to prevent it.
Reliable: You follow through and take ownership of keeping things running smoothly.
Comfortable with ambiguity: You can operate in systems that are still evolving.
Clear communicator: You can explain issues and solutions simply to both technical and non-technical teammates.

EMR Operations Specialist

Key skills