Customer Service Representative – m/f/d
Chemnitz, Saxony, Germany
Full Time
2 hours ago
No Sponsorship
Key skills
CommunicationRemote Work
About this role
Role Overview
- Independently respond to and process customer inquiries
- Ensure customer-oriented, efficient, and timely order processing
- Support the administration of the customer service tools in use
- Collaborate with various departments to improve customer satisfaction
Requirements
- Completed commercial vocational training or an equivalent qualification
- Several years of professional experience in customer service
- Experience with ticketing systems
- Structured, responsible, and independent working style
- Strong communication skills and a results-oriented approach
- Excellent German language skills, both written and spoken
Benefits
- Modern workplace including the latest equipment for work
- Professional external and internal training opportunities
- 13th month salary
- 30 days annual leave + additional days off on 24/12 and 31/12
- Modern technical equipment and ergonomic office furnishings
- Flexible working hours model with 3 days of remote work per week
- Snacks, fruit, drinks and coffee available at any time
- Company pension scheme and subsidy for computer eyewear
- Subsidy for childcare for children under 3 years
- Regular cross-site events
- Sick pay supplement (graded according to length of service)
- Corporate benefits