Implementation, Professional Services Consultant

Role Overview

• Lead end-to-end technical implementations of Contentsquare for enterprise customers across web and native mobile (iOS/Android) platforms
• Travel onsite to customer locations to manage tagging, SDK integration, data layer configuration, and QA processes
• Collaborate with customer engineering, product, and analytics teams to ensure a technically sound and scalable deployment
• Troubleshoot and resolve integration issues, acting as the primary technical point of contact during the implementation lifecycle
• Produce and maintain clear technical documentation including integration guides, data dictionaries, and implementation plans
• Work closely with internal Customer Success and Solutions Engineering teams to ensure seamless handover post-implementation
• Deliver paid analysis engagements, producing actionable insights and recommendations for customers using Contentsquare data
• Design and execute UX and digital experience analyses (journey analysis, zone-based heatmaps, session replay review, funnel analysis, etc.)
• Translate complex data findings into clear, compelling reports and presentations tailored to both technical and business stakeholders
• Identify optimisation opportunities across web and app surfaces, benchmarking against industry best practices
• Support customers in building internal capability and data literacy around Contentsquare tools

Requirements

• Strong hands-on experience with JavaScript, HTML, and CSS; ability to read and write front-end code confidently
• Solid understanding of tag management systems (e.g. GTM, Tealium, Adobe Launch)
• Familiarity with data layers, event tracking, and web analytics instrumentation best practices
• Experience with mobile SDK integrations (iOS/Android), including working knowledge of Swift, Kotlin, or React Native
• Comfortable working with APIs, browser developer tools, and debugging network requests
• Experience with at least one analytics or digital experience platform (e.g. Contentsquare, Adobe Analytics, Google Analytics, Amplitude, Heap, FullStory)
• Ability to analyse large datasets and extract meaningful, commercially relevant insights
• Strong presentation and storytelling skills; confident in presenting to C-suite and senior stakeholders
• Ideally, some experience in structuring and delivering consulting or professional services engagements
• Excellent communication and interpersonal skills; able to build trust with both technical and non-technical counterparts
• Professional proficiency in Arabic and English
• Self-starter with strong project management skills and the ability to manage multiple customer engagements simultaneously
• Culturally aware and comfortable working across the diverse markets of the MENAT region, with a strong understanding of the Saudi business landscape
• Resilient, adaptable, and comfortable with frequent travel
• Able to manage scope creep, pushing back on internal and external stakeholders where needed
• 3-6 years of experience in a technical implementation, solutions consulting, or digital analytics role
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience)
• Prior experience working with enterprise-level clients in Saudi Arabia or broader MENAT markets
• Familiarity with agile delivery methodologies

Tech Stack

• Android
• iOS
• JavaScript
• Kotlin
• React
• React Native
• Swift

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Lifestyle allowance
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country