Delivery Operations Billing Specialist

Role Overview

• Generate, review, and distribute customer invoices accurately and on schedule.
• Validate billing information against contracts, service agreements, purchase orders, and operational records.
• Monitor billing cycles and ensure compliance with company policies and customer requirements.
• Process billing adjustments, credits, refunds, and corrections as needed.
• Maintain billing records and supporting documentation.
• Coordinate with operations teams to verify service delivery, project completion, or transaction data prior to invoicing.
• Track operational metrics that impact billing accuracy.
• Assist in developing and improving operational billing procedures and workflows.
• Support month-end and year-end close activities related to billing.
• Reconcile billing records and customer accounts.
• Investigate and resolve invoice discrepancies, disputes, and customer inquiries.
• Collaborate with Accounts Receivable to support collections efforts and payment resolution.
• Escalate complex billing issues to management when necessary.
• Prepare regular billing, revenue, and operational reports.
• Analyze billing trends and identify opportunities for process improvements.
• Maintain accurate customer, pricing, and account information within billing systems.
• Ensure data integrity across Enterprise Resource Planning (ERP), Client Relationship Management (CRM), and billing platforms.
• Ensure billing activities comply with contractual obligations, company policies, and applicable regulations.
• Conduct audits of billing transactions to identify and correct errors.
• Support internal and external audit requests related to billing documentation.

Requirements

• Associate's or Bachelor's degree in Business Administration, Finance, Accounting, Operations, or related field preferred.
• Minimum 1 year of experience in billing, operations, finance, accounting, or a related role.
• Experience working with ERP, billing, or accounting systems.
• Strong proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
• Excellent attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Effective written and verbal communication skills.
• Ability to manage multiple deadlines and priorities.

Tech Stack

• ERP

Benefits

• Provident Fund
• Gratuity
• Medical Insurance
• Group Personal Accident Insurance