Own the full lifecycle of deskbird's most strategic upper-mid-market and enterprise accounts
from onboarding and adoption through renewals, expansion, upsell, and cross-sell.
Carry a book of ~ 50 top-tier accounts and personal commercial targets across net revenue retention, gross retention, and expansion.
Become a trusted advisor to senior stakeholders
including C-level, IT, and workplace/people leaders
and move every account from single-threaded to deeply multi-threaded.
Build account strategies that turn customers into genuine product champions and long-term strategic partners, not just renewing logos.
Lead complex, multi-stakeholder enterprise rollouts across distributed organizations, navigating procurement, IT, security, and (where relevant) works councils with confidence.
Drive adoption of our AI-powered workplace intelligence product as deskbird moves from scheduling tool to strategic platform
you'll be at the front line of that expansion story.
Negotiate renewals and commercial expansions directly, defending price and value with sophistication.
Monitor account health proactively, identify risk early, and run decisive strategies that protect and grow retention.
Be the voice of your customers internally
shaping product, pricing, and go-to-market with frontline signal from the accounts that matter most.

5+ years in Customer Success, Strategic Account Management, or a comparable role in B2B SaaS, with a clear track record on enterprise and strategic accounts.
Demonstrable commercial results
you've personally owned and hit NRR/expansion targets and closed six-figure renewals and upsells.
Comfort operating at the C-level and across complex, multi-stakeholder enterprise organizations.
A genuine commercial operator's mindset: you think in revenue, retention, and whitespace — not just satisfaction scores.
Strong analytical instincts
you read account health, usage data, and risk signals, and you act on them early.
Calm, structured, and credible under pressure, with the gravitas to lead high-stakes conversations and the hunger to win.
Native-level German and fluent English.
Bonus: experience selling into people, workplace, facilities, or HR-tech functions.

Attractive OTE: Competitive base, meaningful variable tied directly to the growth you drive, and stock options
real ownership in the outcome we're building together.
Unlimited annual leave: Plenty of time off to recharge.
Annual company summit: Meet the whole team at our yearly summit in inspiring locations across Europe (check out the video from our last summit).
Team "Bursts": Opportunities to collaborate with your team in person.
Home office support: Financial contribution to set up a comfortable, productive home office.
Learning & development: Annual budget for coaching, certifications, and conferences.

Senior Customer Success Manager – DACH

Key skills