Key skills
AISaaSLeadership
About this role
Role Overview
- Proven experience as an operator-coach: leading product teams in a high-execution, fast-paced environment while making the people around you better
- Has coached a direct report to the point of trusted, independent decision-making, and can explain exactly what told them it was safe to step back.
- Track record of raising a team's quality bar so that it held without them in the room, with rejection at their review becoming rarer over time.
- Experience owning delivery end-to-end across multiple concurrent initiatives, with a focus on shipping outcomes rather than producing artefacts
- Can critique product cold and with precision: shown an unfamiliar screen, sees quickly what is wrong, why it matters, and what they would do about it
- Experience agreeing budgets and scope upfront and holding delivery to them, including surfacing deviation early
- Can interrogate, reconstruct, and defend an engineering estimate in front of leadership: knows what is in the number and why, and never relays a figure they cannot explain
- Background in B2B or enterprise SaaS, ideally with complex, multi-tenant, or AI-heavy products
- Exposure to high-ownership cultures where individuals are expected to operate with autonomy
- Genuine fluency in current UX and UI standards, conventions, and design trends, with the confidence to say “not good enough” with precision
- Solid technical grounding, ideally from a technical or computer-science background: able to interrogate engineering effort and cost rather than taking “it's complex” at face value, and never snowed by an engineer without needing to be the deepest one in the room
- Eval rigour for AI and probabilistic features: knows how to define and measure “good” rather than pointing at usage, and treats evaluation as the new specification
- Fluent with modern AI tooling and energised by what it makes possible, both in how the team operates and in what we build
- Strong customer research and synthesis skills: turning many conversations into clear, weighted input for decisions, with strategic accounts carrying the most weight
- Understanding of fixed-time, flexible-scope delivery and how to run product at pace without heavy planning machinery
- Knowledge of working within cross-functional teams, particularly across Product, Engineering, and Quality
- Execution-focused operator who thrives on pace, ownership, and delivery
- Transparent by reflex: surfaces bad news early and in plain language, course-corrects in the open, and treats being wrong as cheap and being late as expensive
- Makes honest flagging safe for the team by how they respond when someone brings them a problem
- Low ego: builds the team and the engine and is excited to win as a team
- Bilingual under pressure: absorbs top-down pressure and turns it into clear, well-formed work rather than transmitting it downward as churn
- Highly proactive and self-directed: unblocks themselves, does not wait for permission, and brings solutions rather than complaints
- Curious, optimistic, and improvement-driven, constantly looking for ways to do things better and faster
- Clear and confident communicator, able to align both technical and non-technical stakeholders
Requirements
- Proven experience as an operator-coach: leading product teams in a high-execution, fast-paced environment while making the people around you better
- Has coached a direct report to the point of trusted, independent decision-making, and can explain exactly what told them it was safe to step back.
- Track record of raising a team's quality bar so that it held without them in the room, with rejection at their review becoming rarer over time.
- Experience owning delivery end-to-end across multiple concurrent initiatives, with a focus on shipping outcomes rather than producing artefacts
- Can critique product cold and with precision: shown an unfamiliar screen, sees quickly what is wrong, why it matters, and what they would do about it
- Experience agreeing budgets and scope upfront and holding delivery to them, including surfacing deviation early
- Can interrogate, reconstruct, and defend an engineering estimate in front of leadership: knows what is in the number and why, and never relays a figure they cannot explain
- Background in B2B or enterprise SaaS, ideally with complex, multi-tenant, or AI-heavy products
- Exposure to high-ownership cultures where individuals are expected to operate with autonomy
- Genuine fluency in current UX and UI standards, conventions, and design trends, with the confidence to say “not good enough” with precision
- Solid technical grounding, ideally from a technical or computer-science background: able to interrogate engineering effort and cost rather than taking “it's complex” at face value, and never snowed by an engineer without needing to be the deepest one in the room
- Eval rigour for AI and probabilistic features: knows how to define and measure “good” rather than pointing at usage, and treats evaluation as the new specification
- Fluent with modern AI tooling and energised by what it makes possible, both in how the team operates and in what we build
- Strong customer research and synthesis skills: turning many conversations into clear, weighted input for decisions, with strategic accounts carrying the most weight
- Understanding of fixed-time, flexible-scope delivery and how to run product at pace without heavy planning machinery
- Knowledge of working within cross-functional teams, particularly across Product, Engineering, and Quality
- Execution-focused operator who thrives on pace, ownership, and delivery
- Transparent by reflex: surfaces bad news early and in plain language, course-corrects in the open, and treats being wrong as cheap and being late as expensive
- Makes honest flagging safe for the team by how they respond when someone brings them a problem
- Low ego: builds the team and the engine and is excited to win as a team
- Bilingual under pressure: absorbs top-down pressure and turns it into clear, well-formed work rather than transmitting it downward as churn
- Highly proactive and self-directed: unblocks themselves, does not wait for permission, and brings solutions rather than complaints
- Curious, optimistic, and improvement-driven, constantly looking for ways to do things better and faster
- Clear and confident communicator, able to align both technical and non-technical stakeholders
Benefits
- 25 days annual leave (with the option to buy and sell additional days)
- Cycle to work scheme
- Access to Learning & Development platform
- Life Insurance
- Auto Enrolment Pensions
- Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more
- Reimburse for usage of personal mobile phone
- Free Gym membership and Free Friday lunch for office based staff