Act as primary owner for complex vendor and internal inquiries related to invoice processing and payment status
Independently resolve Tier 3 Help Desk escalations with sustainable solutions
Lead de-escalation using root-cause analysis and cross-functional coordination
Partner with vendors to improve invoicing quality and reduce escalations
Perform detailed vendor account reconciliations to resolve complex discrepancies
Investigate non-payment issues across systems and process touchpoints
Coordinate cross-functional resolution with Purchasing, Plants, and AP
Communicate risks, findings, and required actions clearly
Own resolution of error queues including cbFC exceptions
Identify systemic issues and drive corrective actions
Reduce recurring errors through process improvements
Provide guidance on root-cause prevention strategies
Respond to vendor and internal inquiries with timely resolution
Support resolution of issues impacting invoice posting and payment processing
Act as liaison across AP, Purchasing, and business stakeholders
Develop, track, and analyze KPIs for AP operations
Identify trends, root causes, and improvement opportunities
Drive implementation of CI to mitigate inefficiencies or risk
Support process optimization and documentation (Standard Work)
Maintain working knowledge of cbFC, Paragon, and other AP systems
Support internal control documentation and validation

Bachelor’s degree in Accounting, Finance, Business or related field
2 years of relevant experience in Accounting or Finance Operations related roles
Experience in a vendor-facing environment, including vendor disputes, statement reconciliation, invoice exception handling, and related duties.
Strong analytical, problem-solving, and organizational skills
Effective communication skills with cross-functional stakeholders
Proficiency in Microsoft Excel and PowerPoint

Supplier Support Specialist

Key skills