Customer Experience Associate
Germany
Full Time
2 hours ago
Visa Sponsorship
About this role
Role Overview
- Act as a key operational contact for our German customers.
- Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs.
- Solve complex problems by identifying root causes and assessing risks.
- Collaborate closely with Compliance, Product, Risk, and other Operations colleagues.
- Get hands-on with tools and systems and actively contribute ideas to improve processes.
Requirements
- A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience
- Native-level German (C2) and strong English skills (min. C1)
- Dutch language skills are a strong plus
- A strong interest in FinTech, financial processes, or operational excellence
- A proactive, hands-on mindset and willingness to take ownership
- Resilient and comfortable in a fast-paced environment
Benefits
- Top-of-market compensation package, including equity.
- 20 days “work from abroad”
- 600EUR/GBP Learning & Development Budget
- Other local benefits