Product Operations Specialist – CPQ Analyst

Role Overview

• Coordinate market-by-market rollout activities for Programme Kilimanjaro, partnering with regional Hubs, Product, Sales, and Operations teams.
• Maintain a single view of rollout status, dependencies, risks, and milestones across all in-flight markets, escalating blockers to the Product Operations Director.
• Build and manage market readiness checklists, ensuring each market meets defined go-live criteria before launch.
• Run launch governance forums, capturing decisions, actions, and lessons learned to feed into subsequent market rollouts.
• Track hypercare activities post go-live and ensure smooth handover into BAU support and account management.
• Manage market-specific CPQ catalogue configurations, ensuring product structures, naming conventions, and descriptions are consistent, accurate, and aligned to Keyloop standards.
• Coordinate SKU creation, validation, and lifecycle management for each new market launch.
• Partner with Product, Finance, and Pricing teams to ensure edition definitions, pricing rules, and renewal logic are correctly configured per market.
• Maintain mapping files and source-of-truth catalogue documentation across markets, with clear version control.
• Drive QA and sign-off of catalogue changes ahead of each market go-live, working with development and test teams to close defects.
• Produce and distribute regular programme updates tailored by audience (Product Directors, Hub leads, Sales, Operations, Finance).
• Manage the communications cadence around each market launch – pre-launch briefings, go-live announcements, and post-launch retrospectives.
• Support the Product Operations Director with senior leadership reporting and steering committee materials.
• Define and enforce data quality standards across the CPQ catalogue, Jira labelling, and programme tracking artefacts.
• Run regular data health checks, surfacing anomalies and driving remediation with the relevant teams.
• Contribute to programme governance forums with accurate, timely data and insights to support decision-making.
• Document programme processes, decisions, and operating models in Confluence to create an enduring source of truth that outlasts the contract.

Requirements

• 2–4 years of experience in Product Operations, Programme Management, Product Management, or Business Analysis within a software development environment.
• Demonstrable experience supporting multi-market product rollouts or large cross-functional programmes.
• Knowledge of product lifecycle management and software development processes, including Agile methodologies.
• Strong analytical skills with experience defining and tracking programme KPIs and operational metrics.
• Proficiency with workflow and collaboration tools (Jira, Confluence, or similar).
• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences and seniority levels.
• A proactive, detail-oriented mindset with a focus on execution, problem-solving, and pace.
• Strong organisational and time-management skills, with the ability to handle multiple workstreams across markets simultaneously.

Benefits

• An inclusive environment to thrive
• Opportunities to collaborate and learn from industry experts
• Support for professional development and growth
• Encouragement to explore different paths in career