Key skills
ServiceNowAIAnalyticsBIJiraConfluenceChange ManagementProduct ManagementSales
About this role
Role Overview
- Define, institutionalize, and scale a unified Product Management methodology across CSI’s vertical product lines
- Drive cross-product alignment, governance, KPI standardization, sales integration, audit readiness, internal workflow automation, and AI-driven acceleration
- Design and implement a standardized Product Management framework across the lifecycle (discovery → prioritization → delivery → lifecycle management)
- Establish enterprise-wide product governance, including intake, stage gates, business case validation, roadmap alignment, and change management controls
- Embed product lifecycle standards across Core Banking, Payments, Financial Crimes, and Open Banking
- Define clear ownership models and decision rights across Product, Engineering, Operations, and Compliance
- Institutionalize backlog hygiene, roadmap transparency, and quarterly prioritization cadences
- Standardize product documentation artifacts (PRDs, BRDs, API specifications, risk assessments, etc.)
- Ensure consistent adoption of the product methodology across different product lines
- Drive cross-product dependency management and integration strategies
- Define and implement standardized KPIs across product lines
Requirements
- Proven experience leading Product Management operating models and governance across multiple product domains
- Demonstrated success driving alignment across cross-functional stakeholders (Product, Engineering, Ops, Compliance, Risk, Sales)
- Strong understanding of regulated / bank-grade product development practices, audit readiness, and change management
- Experience establishing and scaling KPI/OKR frameworks, executive dashboards, and performance reporting
- Track record of leading operational excellence, tooling, and workflow automation initiatives
- Comfort operating as an enterprise leader influencing without direct authority
- Experience across one or more domains: Core Banking, Payments, Financial Crimes (KYC/AML/Fraud), Open Banking/APIs
- Experience implementing API-first and platform governance approaches
- Familiarity with applying AI to product lifecycle workflows (prioritization, knowledge systems, monitoring/analytics)
- Experience with enterprise PM tooling (e.g., Aha! Jira/Confluence, Productboard, ServiceNow intake workflows, BI dashboards)
Tech Stack
- ServiceNow
Benefits
- Comprehensive range of benefits
- Eligibility for incentive awards based on individual and business performance