Oversees the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards
Manages the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management
Identifies and escalates execution risks to safeguard service stability and customer confidence throughout the delivery process
Collaborates effectively with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams
Implements structured delivery practices to contribute to reliable service and operational excellence in high-impact environments
Monitors and reports on key delivery metrics to ensure alignment with organizational standards and customer expectations
Supports continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements

Bachelor's Degree Business Administration, Information Technology, Telecommunications, or Related Field (Required)
Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)
4-7 years Managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services (Required)
4-7 years Leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition (Required)
2-4 years Identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence (Required)

Service Delivery Manager

Key skills