Responsible for daily operations and profitability of one or more of our retail locations.
Accountable for site operations, sales, customer service, and store level leadership.
Serve and educate customers on the product portfolio by presenting all options for products and/or services.
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins including managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer.
Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance trainings and quarterly "I Agree" timely.
Coordinate operations, development, and training necessary for store achieving metric targets.

High school diploma, GED, or equivalent experience
2+ years of experience with sales, customer service, and cash handling
1+ year of supervisory experience preferred
Exceptional customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company

Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
Commitment to Diversity: We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Store Manager

Key skills