Home
Jobs
Saved
Resumes
Application Specialist III – Salesforce at Republic Services | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Application Specialist III – Salesforce
Republic Services
Remote
Website
LinkedIn
Application Specialist III – Salesforce
United States
Full Time
2 weeks ago
$75,100 - $103,300 USD
No Visa Sponsorship
Apply Now
Key skills
ITSM
SQL
Agile
Project Management
About this role
Role Overview
Investigates, diagnoses, and solves complex application-related issues and fulfill service requests for standard and ad-hoc offerings.
Schedules work to meet priorities and minimize business disruption.
Maintains security and functionality through the application of temporary fixes and workarounds.
Updates knowledge base to facilitate future resolution of common errors.
Keeps relevant stakeholders apprised of any new issues in a clear and timely manner.
Processes after-hours data changes on production systems.
Creates user stories and defects to be reviewed/accepted by product teams.
Trains onboarding team members to properly handle all their day-to-day responsibilities.
Serves as a mentor and resource to application specialists with lesser experience.
Actively participates in the department’s continual improvement initiatives.
Performs other job-related duties as assigned or apparent.
Requirements
Minimum of 5 years of experience with ITSM processes and toolsets.
Minimum of 5 years of experience with knowledge management methodologies and toolsets.
Advanced level IT certification in a specialty area (Technical, Process, etc.).
Foundation level certification in IT Service Management.
Comprehension of ITSM frameworks in relation to service delivery.
Understanding of agile project management processes.
Minimum of 5 years of experience supporting enterprise level applications in a virtual support environment.
Minimum of 5 years of experience writing SQL queries to retrieve and manipulate data.
Minimum of 2 years of experience with problem identification techniques.
Tech Stack
ITSM
SQL
Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short
and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)
Apply Now
Home
Jobs
Saved
Resumes