Key skills
AIGenAISalesforceCRMConfluenceAgileScrumKanbanCommunicationSales
About this role
Role Overview
- Continuously refine the product backlog for one or more digital products
- Write clear user stories, acceptance criteria and epics, reflecting business needs, edge cases and regulatory constraints
- Support prioritization of backlog items based on business value, user impact and technical feasibility, aligned with the Product Owner, Digital Product Manager and stakeholders
- Support sprint planning, backlog grooming, daily stand‑ups and sprint reviews, ensuring clarity and alignment for engineering teams
- Map and document end‑to‑end business processes, identifying pain points, bottlenecks and opportunities for digital and AI solutions
- Work closely with Sales, Marketing, Operations, Finance, Supply Chain and Customer Service to deeply understand processes, user journeys and pain points
- Engage directly with internal and external stakeholders (e.g. field teams, distribution centers, customer operations) when needed to refine requirements and validate solutions
- Translate business language into structured requirements and specifications that are understandable for development teams
- Identify and help refine new Digital and AI features
- Work with Data, IT and vendors to ensure that AI and digital use cases are well‑defined, testable and integrated into user flows
- Collaborate with UX Designers to ensure user stories reflect UX requirements, usability standards and accessibility best practices
- Participate demos and validation sessions with business stakeholders, ensuring that delivered features meet expectations and regulatory requirements
- Support defect triage, prioritization and resolution together with Product Owner, QA and Engineering
- Monitor product and feature performance (usage, errors, adoption, cycle times) with the Product Owner and Data team, using insights to suggest backlog improvements
- Contribute to post‑implementation reviews and continuous learning loops, capturing lessons learned and improvement ideas
- Maintain updated documentation of requirements, flows, rules and dependencies in the agreed tools (e.g. Confluence, Miro, process repositories)
- Support preparation of materials for steering committees, status reports and executive updates
Requirements
- Bachelor’s degree
- Fluent in English level
- Fluent in Spanish level
- Four years of experience as Product Owner, Product Analyst, Business Analyst, Digital Analyst or similar, preferably in digital transformation or CRM/e‑commerce/portal projects
- Solid experience writing user stories, acceptance criteria, process flows and functional specifications
- Experience working closely with engineering/IT teams in Agile environments (Scrum, Kanban, SAFe or similar)
- Ability to understand end‑to‑end business processes (e.g. quotations, order‑to‑cash, pricing, approvals) and support their translation into system behaviors
- Clear and objective communication (business ↔ technology)
- Curiosity and willingness to learn about AI; Exposure to AI / GenAI use cases as part of product requirements; Familiarity with Salesforce and/or other enterprise CRMs, and digital channels (B2B/B2C portals, e‑commerce, e‑procurement, self‑service) is advantageous
Benefits
- Salary competitive
- Flexible Benefits Package