serve as a critical first responder for enterprise technology incidents
responsible for the real-time monitoring, management, and support of customers' network and infrastructure environments
operate in a fast-paced, high-pressure 24x7 environment
accountable for ensuring maximum service availability, performance, and operational stability across mission-critical systems
open tickets for customers and constantly monitor alerts generated by tools
interact frequently with technical support, service provisioning, and customer teams
lead Incident Management calls during impacting production events

Bachelor's degree or equivalent working experience
5-10 years of experience supporting enterprise IT operations within a Network Operations Center (NOC/eNOC), Service Desk, Infrastructure Operations, or similar technical support environment
experience supporting Major Incident processes, outage management, escalation procedures, and service restoration activities
demonstrated experience monitoring, troubleshooting, and supporting enterprise server, network, cloud, and application infrastructure in a 24x7x365 operational environment
strong analytical, organizational, and communication skills, with the ability to perform effectively in high-pressure situations and rapidly changing operational environments.

multiple medical plans plus dental, vision and prescription drug coverage
competitive 401k with generous matching
PTO beginning at 20 days per year
up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
basic Life and AD&D Insurance
Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care

Senior NOC Engineer

Key skills