Provide comprehensive HR administrative support and manage employee queries through the HR ticketing system
Ensure smooth day-to-day running of HR operations by handling routine HR activities
Maintain accurate employee records
Deliver a responsive, customer-focused HR service
Process HR administration relating to new starters, leavers, promotions, and internal transfers
Support the administration of employee benefits, leave requests, and payroll-related changes
Produce HR reports as required
Act as the first point of contact for HR-related queries
Manage and resolve HR tickets in line with agreed SLAs
Monitor ticket trends and identify opportunities to improve processes and employee experience
Ensure HR activities are carried out in line with company policies and employment legislation
Support the development and maintenance of HR policies and procedures
Assist with internal and external audits by preparing and providing relevant documentation
Maintain HR systems and databases, ensuring data integrity and accuracy
Generate and analyse HR data and reports to support decision-making

Degree educated in Human Resources, Business Administration, or a related discipline
Previous experience in an HR Administrator, HR Executive, or similar HR support role
Experience using HR systems and ticketing platforms is advantageous
Strong organisational skills with the ability to manage multiple priorities effectively
Excellent communication and interpersonal skills with a customer-focused approach
Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint
Able to handle confidential and sensitive information with discretion
Analytical mindset with the ability to interpret HR data and produce reports

HR Operations Coordinator – Maternity Leave Coverage, 12 Months

Key skills