Network Engineering Manager

Role Overview

• Lead and develop a team of network engineers providing advanced troubleshooting and escalation support
• Establish clear priorities, operating cadence, and accountability across the tools and Priority Support teams
• Mentor and guide engineers to build deep technical capability and operational excellence
• Provide leadership during Major Incident bridges, ensuring clear technical direction, timely updates, and rapid resolution
• Act as the senior escalation point for high severity network issues impacting critical services
• Ensure strong post-incident reviews, root cause analysis, and corrective action tracking
• Oversee troubleshooting and resolution of complex issues across: Routing, switching, firewalls Load balancers (F5), proxies, SD WAN
• Drive deep analysis using packet capture and observability tools such as Sniffer and Infinistream​
• Identify patterns in incident and change-related issues to drive systemic improvements
• Improve operational discipline across change management, break-fix, and restoration activities
• Drive reduction in recurring incidents through collaboration with engineering and architecture teams
• Partner with Network Engineering, Architecture, Service Management, and other technology towers
• Engage vendors and TAC organizations to escalate and resolve complex issues
• Serve as a trusted partner to stakeholders by aligning on priorities and delivering outcomes
• Oversee emergency break-fix changes and ensure adherence to enterprise change management processes
• Provide operational input into engineering initiatives and infrastructure improvements
• Ensure documentation, timelines, and reporting meet enterprise standards
• Lead a follow-the-sun support model, including on-call rotations and after-hours escalation coverage
• Ensure consistent support for critical platforms and priority customers

Requirements

• 5+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• Experience in Network Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Proven ability to lead teams and drive resolution of complex network issues in large-scale environments

Tech Stack

• Firewalls
• Switching

Benefits

• This position offers a hybrid work schedule