About this role

Conduct investigations of high-risk or potential fraud activity, including platform abuse, suspicious financial movement patterns, and unauthorized device access.
Use an investigative, holistic approach to analyze cases and make confident determinations that are fair, compliant, and risk-mitigated.
Work across datasets and internal tooling to complete operational tasks including queue management, escalations, and dispute resolution.
Apply a solid understanding of money movement mechanics — ACH, Card Rails, RTP — and relevant consumer regulations including Reg E, NACHA, and Reg Z.
Analyze and communicate data trends and patterns clearly to internal stakeholders, translating complex findings into actionable insights.
Leverage tools such as Excel, Google Sheets, Snowflake, SQL, and Tableau to investigate cases and surface meaningful signals.
Creatively solve problems by connecting data across sources to identify patterns that may not be immediately obvious.

1–3 years of experience in fraud operations, financial crimes, risk, or a related field.
Investigative mindset with the ability to assess the full picture of a case and make sound, well-documented decisions.
Comfortable working across multiple datasets and internal tools to complete fraud investigations and operational tasks.
Solid understanding of money movement mechanics (ACH, Card Rails, RTP) and consumer regulations (Reg E, NACHA, Reg Z).
Strong analytical skills — able to identify trends and patterns in data and communicate findings clearly and effectively.
Hands-on experience with data tools such as Excel, Google Sheets, Snowflake, SQL, or Tableau.
Excellent written and verbal communication skills with the ability to clearly articulate investigative findings and recommendations.

Fraud Operations Specialist

Key skills