Program Manager – CFS Program

Role Overview

• Hold ultimate accountability for the success of the CFS program and the achievement of Behavioral Health Service Act (BHSA) goals.
• Supervise, train, and support a team of two field-based Family Support Specialists.
• Collaborate closely with Sonoma County DHS-BHD, Full Service Partnership (FSP) teams, and PHG’s administrative staff.
• Monitor data, evaluate key performance indicators (KPIs), and submit regular reporting to County partners.
• Provide daily supervision and guidance to Family Support Specialists, ensuring they deliver culturally responsive, trauma-informed, and evidence-based services.
• Prepare, maintain, and ensure staff adherence to the CFS Program Operating Manual, including comprehensive staff training guidelines.
• Manage the successful implementation of educational workshops and weekly drop-in Resource Clinics.
• Lead meetings with County personnel and FSP teams to finalize, implement, and maintain streamlined referral and coordination protocols.
• Act as the primary liaison alongside the Quality Assurance (QA) team to address systemic barriers and coordinate with related County programs.
• Ensure structured policies, procedures, and strong documentation standards are maintained to ensure program accountability.
• Analyze program metrics quarterly with the QA team to address service disparities, develop quality improvement strategies, and maximize community impact.
• Track service utilization, demographic profiles, and efficiency using the designated Electronic Health Record (EHR) system.
• Submit detailed Quarterly Reports to the County, outlining initial KPI reviews and action plans for ongoing improvement.
• Ensure the program is effectively meeting BHSA goals, including reducing homelessness, unemployment, and psychiatric inpatient utilization.
• Support the integration of ECM and CS with Specialty Mental Health Services (SMHS) to create a seamless system of care.
• Generate ECM and CS referrals through community partnerships, educational workshops, and family resource clinics.
• Collaborate with PHG’s ECM and CS leadership, data and compliance teams to track outcomes and maintain regulatory standards.

Requirements

• Bachelor’s or Master’s in Healthcare Administration, Psychology, Public Health, Nursing, or related field.
• 5+ years experience working with individuals with Serious Mental Illness (SMI) and/or complex health and social needs
• 1+ years leadership experience in behavioral health, social services, or community health program management.
• Experience developing program procedures, tracking outcomes, and reporting to county or state funders.
• Thorough understanding of behavioral health systems, local Sonoma County resources, and the Behavioral Health Service Act (BHSA).
• Excellent communication, organizational, and time-management skills.
• Proficiency in electronic health records and basic computer systems.
• Culturally and linguistically competent, with bilingual (Spanish) skills preferred.
• Strong analytical skills and experience in data-driven program evaluation.
• Strong leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to person-centered care and health equity.