Design and develop engaging eLearning experiences using adult learning principles and instructional design methodologies (i.e., ADDIE, SAM)
Create detailed storyboards, scripts, and learning objectives aligned to business goals
Build interactive courses using course authoring tools
Design assessments, knowledge checks, and scenario-based learning activities to reinforce learning
Assist with instructional documentation
Partner with Subject Matter Experts (SMEs) to gather and structure technical content
Translate complex product features, workflows, and concepts into clear, effective learning materials
Lead content review cycles and incorporate stakeholder feedback
Develop training content (eLearning and documentation) to support software product adoption, onboarding, and feature releases
Create role-based learning paths and scalable learning programs for end users or customers
Align training materials with product updates and evolving business needs
Apply user experience (UX) and visual design principles to enhance learner engagement
Incorporate multimedia elements such as video, audio, and interactive simulations
Ensure all learning content meets accessibility standards (i.e., WCAG) and quality benchmarks
Evaluate the effectiveness of learning solutions through feedback and performance data
Update and maintain course content to ensure accuracy and relevance
Conduct periodic content audits and recommend enhancements

2–5+ years of experience in instructional design, eLearning development, instructional documentation and/or a related field
Experience with learning management systems and e-learning platforms
Proven experience developing eLearning using course authoring tools
Strong understanding of adult learning principles and instructional design methodologies
Excellent writing, editing, and communication skills
Ability to translate complex technical information into clear, engaging content
Strong attention to detail and ability to manage multiple projects
Self-starter with ability to navigate ambiguity
Nice to Have: Experience in a SaaS or technology environment
Experience with multimedia tools (i.e., Techsmith Camtasia and Audiate, IORAD, Adobe Creative Suite)
Experience working in LMS platforms and content publishing

Learning Experience Designer

Key skills