Work and coordinate with Expedock’s key accounts to understand and learn their business and/or supply chain processes
Propose and implement procedures on timely and efficient delivery of Service Level Agreements (SLA) for customers
Ensure services committed to customers are delivered
Ownership of assessing the profitability of customers and tracking how much revenue lost from existing customers
Coordinate with Product team and Engineering team to enhance processes
Assure that the team you manage is delivering at 100% accuracy and quality
Train & manage team to deliver on service level agreements on quality standards, timelines and budget
Device approach to progress towards return, profit and loss
Implement strategies based on costing analysis, and pricing recommendations
Requirements
Self-starter and an influential systems thinker with a passion for operational excellence
Operations and account management background
Fast learner with ability to quickly understand operational problems
Benefits
HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month
Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.