Key skills
Account Management
About this role
Role Overview
- Work and coordinate with Expedock’s key accounts to understand and learn their business and/or supply chain processes
- Propose and implement procedures on timely and efficient delivery of Service Level Agreements (SLA) for customers
- Ensure services committed to customers are delivered
- Ownership of assessing the profitability of customers and tracking how much revenue lost from existing customers
- Coordinate with Product team and Engineering team to enhance processes
- Assure that the team you manage is delivering at 100% accuracy and quality
- Train & manage team to deliver on service level agreements on quality standards, timelines and budget
- Device approach to progress towards return, profit and loss
- Implement strategies based on costing analysis, and pricing recommendations
Requirements
- Self-starter and an influential systems thinker with a passion for operational excellence
- Operations and account management background
- Fast learner with ability to quickly understand operational problems
Benefits
- HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month
- Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
- Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.