Regional Director – Patient Experience

Role Overview

• Lead a goal-oriented hospital housekeeping department to create a team environment that is effective, productive, and rewarding.
• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect.
• Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction.
• Lead and manage team member recruiting, training, development, and assignments.
• Perform daily inspections and assessments and coach and counsel team members.
• Collaborate with department, facility, and company leadership to achieve goals.
• Analyze data and make adjustments to meet facility, budget, and compliance goals.
• Execute, maintain, and monitor quality control systems and budgets.
• Drive compliance with health, safety, and industry regulatory agencies.

Requirements

• 2+ years managing salaried and hourly employees
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Computer experience with word processing, spreadsheets, and various software
• Must be willing to relocate for promotion opportunities
• Proficiency in languages other than English, especially Spanish (Not Required But a Big Plus)
• Familiarity with OSHA, The Joint Commission, and other regulatory requirements (Not Required But a Big Plus)

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee assistance program (EAP)
• Employee resource groups (ERGs)
• Career development and ongoing training