Serve as a trusted visor to established customers, fostering loyalty and achieving retention targets.
Enhance customer satisfaction through proactive issue resolution and regular business reviews.
Collaborate with Enterprise Account Managers to secure early renewals and mitigate competitive threats.
Develop and execute strategic account plans focused on value expansion and profitability.
Identify and implement operational and service improvements to drive customer success.
Perform assay integrations and address laboratory technical needs.
Support new account implementations, including ordering, installation, and validation.
Coordinate order, delivery, and billing processes to ensure operational efficiency.
Partner with Sales, Marketing, Customer Support, Technical Service, and Finance to deliver cohesive customer experiences.
Escalate and resolve customer challenges in collaboration with the service organization.

Bachelor’s degree +3 years, Associate’s degree + 5, HS/GED + 7 years of relevant experience
Professional experience in sales or laboratory operations.
Willingness to travel within the assigned territory.

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit
an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

Senior Sales Ambassador

Key skills