Define the vision, strategy, and roadmap for journey and orchestration across the customer engagement platform
Own the journey builder, lifecycle logic, and cross channel orchestration workflows for email, SMS, push, and emerging channels
Connect roadmap priorities to engagement outcomes, including launch velocity, journey performance, and customer experience quality
Drive simulation, preview, and validation experiences that help teams test journeys before activation
Simplify orchestration workflows through automation, templates, unified flows, and self serve guidance
Define product direction for AI assisted and agentic orchestration, including goal based engagement design, intelligent recommendations, and workflow automation
Lead discovery, prioritization, and delivery with campaign managers, journey builders, marketing operations, and engineering partners
Mentor product managers and contribute to product practice within the team.

8+ years of product management experience, with at least 3 years in journey orchestration, campaign workflow, marketing automation, or customer engagement
Experience delivering complex workflow or orchestration products at enterprise scale
Strong understanding of journey design, lifecycle logic, and marketing operations
Demonstrated ability to simplify and automate complex product workflows
Strong strategic thinking, stakeholder management, and executive communication skills
Experience defining KPIs and using data to inform product decisions
Bachelor’s degree or equivalent practical experience.

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers: Personalized development programs, mentorship, and certification assistance.
Great Culture: Inclusive and collaborative culture rooted in shared success.
Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

Principal Product Manager – Journey & Orchestration

Key skills