Key skills
CommunicationProblem Solving
About this role
Role Overview
- Analyzing, troubleshooting, maintaining, and repairing ScriptPro systems, hardware, and computer peripherals
- Maintaining, upgrading, or replacing software systems and providing hardware support
- Supporting and maintaining user account information including rights, security, and systems groups
- Maintaining progressive knowledge of ScriptPro systems
- Performing other duties as assigned
Requirements
- Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience
- Proficient in written and verbal French communication
- Basic Windows OS Knowledge (XP/7/10/11)
- Requires working knowledge of desktop and peripheral troubleshooting
- Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times
- Problem solving and analytical skills
- Positive attitude, drive and tenacity
- Excellent customer service skills
- Excellent written and verbal communication skills
- Ability to multitask with varying priorities and attention to detail
- All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area
Benefits
- Paid Time Off (PTO)
- Parental Leave
- nine (9) paid holidays
- paid volunteer hours
- Employee Assistance Program