Temporary Exhibition Security Officer

Role Overview

• Under the supervision of the Supervisor, Protection Services, the Exhibition Security Officer serves as an ambassador for the museum and the department during special exhibitions.
• The position tactfully and effectively communicates the policies and practices established for the protection and safety of museum staff, guests, and the collection.
• Staff special exhibition gallery posts, both stationery and foot patrols, during public hours with vigilance, attention to detail, and a positive, welcoming demeanor.
• Serve as an ambassador for the museum and the department by providing exemplary service and support while tactfully enforcing policies and procedures.
• Direct visitors to various attractions and facilities within the museum and throughout Midtown Detroit.
• Assist the Detroit Institute of Arts Museum Security Officers during emergencies and non-routine operations, including but not limited to: evacuations, lockdowns, shelter-in-place, medical emergencies, and other unusual circumstances that may arise.
• Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent required
• One (1) year of related experience.
• Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally.
• Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience.
• Ability to calmly and professionally deescalate challenging situations with visitors.
• Demonstrated ability to provide strong customer service.
• Demonstrated flexibility and adaptability to changes in priorities based on operational need.
• Ability to share clear, effective, and professional information through talking or writing.
• Demonstrated ability to work with attention to detail and produce accurate results.
• Must possess a demonstrated understanding of ethical business conduct and professional practices including maintenance and protection of confidential and sensitive information.
• Ability to respond calmly and make decisions in urgent and emergency situations.
• Ability to maintain a stationary position and/or move for the majority of a shift.
• Ability to work regular weekend, evening, and holiday hours.
• Must be proficient in the latest version of Microsoft Office 365.
• Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.
• Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.