Managing various touch points of the customer experience life cycle, from gathering information on products and pricing to onboarding potential customers and servicing established customers.
Responsible for performing duties associated with customer service and sales support, including general office and administrative efforts.
Act as a liaison between internal departments and external parties.
Expected to quickly demonstrate proficiency in everyday platforms used to service accounts, such as TUBS, Salesforce, OnBase, SCM, and PeopleSoft, and collaborate on annual National Reseller Pricing (NRP) and Special pricing projects throughout the year.
Respond promptly to inquiries received by email or within Salesforce from internal and external customers and provide resolution, including basic technical support while acting as a liaison between the customer and internal departments.
Verify the accuracy and completeness of information and documentation received from customers.
Perform basic accounting tasks related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation/updates, and product activation and deactivation, while providing usage and revenue reports when required.
Act as a liaison with departments such as TUCTS and TU Direct, support special projects, and perform additional duties including mentoring and reviewing work for accuracy.

High school diploma required, associate’s degree preferred.
Prior professional work experience required 1+ years’ experience in a service and support role with demonstrated competencies.
Ability to multitask and work independently in a rapidly changing environment.
Excellent listening and communication skills with the ability to accurately make independent decisions.
Analytical; can grasp concepts and retain information.
Understands credit reporting laws and regulations.
Proficient with Microsoft Office Products such as Microsoft Word and Excel.
Proficient with Salesforce and Tableau; a quick study of other platforms.

Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
Company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability.
Legal plan, pet insurance, and travel accident coverage available.
Adoption assistance and fertility planning coverage to caregiver support.
Dependent Care FSA with possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
401(k) with employer match and Employee Stock Purchase Plan (ESPP).
Financial wellness resources, career coaching, and optional long‑term care insurance.
Tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events.

Sales Support Representative – Entry Level

Key skills