Fleet Implementation Specialist

Role Overview

• Plays a key role in the design, development, and execution of assigned client implementations
• Requires effective collaboration with internal stakeholders and external customers
• Exercises independent judgment to deliver implementations accurately, on time, and in alignment with customer requirements and organizational standards
• Serves as the primary point of contact throughout implementation
• Builds strong consultative client relationships that drive customer satisfaction, product adoption, and utilization
• Delivers a high-touch customer experience, providing training, strategic guidance, and best practice recommendations
• Supports customers in optimizing program performance
• Requires a strong understanding of the technical aspects of the company’s products and services
• Takes a solutions-oriented approach to onboarding fleet customers

Requirements

• Bachelor's degree, or equivalent work experience
• Eight or more years of direct experience with project management responsibilities
• 5+ years of experience in project management activities
• 3+ years of experience working with APIs and/or other integration solutions with external stakeholders
• Familiarity with financial services, payments, or fleet/card-based solutions preferred
• Strong project management, organizational, technical and analytical skills
• Proficient in working effectively with a variety of function groups to assemble customer solutions
• Excellent presentation, training, verbal and written communication skills
• Demonstrated ability to manage multiple implementations simultaneously while meeting deadlines
• Effective problem-solving skills; self-motivated, self-starter

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law