About this role
Role Overview
- Lead end-to-end UX research and discovery efforts that align to business and product objectives
- Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
- Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
- Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
- Translate findings into clear, actionable insights that directly inform product direction and business strategy
- Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
- Identify opportunities to improve digital experiences and support the definition of future-state strategies
- Build strong cross-functional partnerships, positioning research as a critical input to decision-making
- Contribute to consistent research practices, improving quality, clarity, and repeatability across work
Requirements
- Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
- Three to five years of UX design research experience
- Experience working within large, complex, or regulated organizations
- Background in consulting or cross-functional environments with strong stakeholder engagement
- Experience partnering with product, design, and client-facing teams
- Demonstrated ability to translate complex findings into actionable insights that drive decisions
- Experience working in fast-paced environments with evolving priorities
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law