Customer Success Manager, SaaS, Financial Accounting

Role Overview

• You support e-commerce entrepreneurs daily via video calls and email to onboard them to our software.
• Ensure high customer satisfaction through clear and friendly communication.
• Identify recurring issues and contribute to improving our solutions.
• Work closely with the Customer Support team to ensure customer success.

Requirements

• Highly self-motivated and results-oriented (SMART goals).
• Experience using DATEV (mandatory requirement).
• Interest in digitizing the bookkeeping/accounting industry.
• Independent, structured, and process-oriented working style.
• Open to feedback, digital workflows, and a remote-first environment.
• Fluent in German and English.

Benefits

• Flexibility: Remote-first and family-friendly working hours — you decide when you work.
• Development: Coaching budget, mentoring, and a diverse team.
• Vacation: 30 days to ensure you can recharge.