Analyzing and driving improvements across people, process, technology, and governance
Collaborating with business leaders at all levels and their teams to analyze and assess processes
Designing, developing, and deploying solutions
Conducting data analysis and supporting business operations teams to implement changes
Communicating problem framing, current/future state, and recommendations to leadership at all levels

5+ years' experience delivering quantifiable business performance improvement through hands-on process improvement and operational change in large organizations
Framing ambiguous business problems clearly, identifying root causes, and structuring a path from current state to future state
Conducting current state process mapping and observation to identify waste, friction, and improvement opportunities
Designing and implementing future state processes using Six Sigma, Lean, and quality management methodologies
Supporting business operations teams to generate solutions, plan, and implement changes that improve business performance
Conducting data analysis including cost benefit analysis, modeling, process mapping, and workflow observation
Experience with digital solutions and ability to facilitate operations and technical teams to eliminate manual processes through automation
Passion for improving all aspects of our business and removing operational friction
Structured problem-solving grounded in observation, data, and industry-standard improvement methodologies
Accountability for outcomes that are often achieved through partnerships and influence of peers and leaders
Demonstrated experience in an operational excellence, continuous improvement, or process engineering capacity — internal COE or industry operations experience preferred

Senior Manager, Business Process Improvement

Key skills