Provides on-site and traveling IT support at Remote Site Support (RSS) and Learning Training Detachment (LTD) locations across CONUS and occasional OCONUS (e.g., Germany).
Ensures classrooms, end-user devices, and local network connectivity remain fully operational, coordinating with the central POM/OMC IT Service Management team.

Provide Tier 2 desktop and classroom support at LTD and RSS locations.
Troubleshoot hardware/software, image/reimage laptops, and support classroom AV equipment.
Coordinate with POM ITS Service Desk for ticket logging, escalation, and closure in Ivanti.
Perform asset management functions: inventory IT equipment, coordinate shipping/receiving, and process RMAs for RSS/LTD locations.
Support limited TDY missions to OCONUS sites (Germany) for exercises or classroom setup.
Serve as the on-site technical liaison to the central DLIFLC IT management team, escalating unresolved issues to CIN, Cyber, or DCO staff as required.
Educational requirements include BA/BS from an accredited college or university with a minimum of 5+ years experience or substitute with AA/AS with 7+ years experience.
Certifications: Require anyone of the following IAT Level II (CySA+, Security+, CND, or SSCP) Certification and CE/OS Certification.

Site Support Technician

Key skills