Assist in security scanning and apply security controls to prevent unauthorized access.
Provide day-to-day system administration support, including troubleshooting, maintenance, and routine updates.
Support system and network operations, including Windows Server 2019, Linux, RedHat, VMware, MSSQL, and Cisco IOS.
Perform vulnerability assessments using Tenable and implement necessary security patches.
Configure and manage firewalls and security policies (Palo Alto, Panorama).
Maintain storage and backup systems (NetApp).
Collaborate with cross-functional IT teams to ensure seamless integration and performance across applications and infrastructure.
Monitor and respond to ServiceNow tickets, emails, and system alerts.
Document system configurations, troubleshooting steps, and best practices.
Assist with system upgrades, new software implementations, and rollouts.
Participate in security risk assessments and compliance reviews.

Strong system administration and troubleshooting experience
Proficiency in Linux and Windows environments (50/50 split, stronger in Linux preferred)
Experience with ServiceNow CMDB (updating records, reports, queries)
Strong documentation and communication skills
Experience with storage and virtualization technologies
Ability to manage contingencies and audit application/system processes
Self-starter with experience triaging and resolving diverse issues

Nice to Haves

Systems Analyst II

Key skills