Customer Journey Support: Assist the team in supporting various stages of the customer lifecycle, including onboarding, adoption, and ongoing engagement.
Customer Onboarding Assistance: Help coordinate onboarding activities by tracking tasks, preparing materials, and following up with internal teams and customers.
Customer Engagement: Support regular customer touchpoints by preparing notes, gathering data, and helping ensure customers are effectively using our solutions.
Account Support: Assist Customer Experience team members with account research, updates, and documentation.
Data & Reporting: Help maintain customer records, update health scores, and support reporting efforts in Salesforce or other CX tools.
Cross-Functional Collaboration: Partner with teams like Sales, Product, and Support to help ensure a consistent customer experience.
Documentation & Tools: Help create and organize customer-facing materials, internal guides, and track interactions in company systems.

Experience: No prior professional experience required; internships, coursework, or part-time roles in customer service, business, or related fields are a plus.
Technical Skills: Basic familiarity with CRM tools (e.g., Salesforce) or willingness to learn.
Communication: Strong written and verbal communication skills with a willingness to engage and learn from others.
Organization: Ability to manage multiple tasks, stay organized, and maintain attention to detail.
Problem-Solving: Curious and proactive mindset with a desire to learn and contribute.
Customer Focus: Interest in customer experience, customer success, or business operations.
Team Player: Collaborative attitude and eagerness to work in a team-oriented, fast-paced environment.
Education: Current undergraduate student ideally in their final semester or final year of college, or recent graduate, in Business, Communications, Marketing, or a related field preferred.

Customer Experience Intern

Key skills