Ensure the delivery of high-quality products and services throughout the deployment lifecycle.
Address complex customer issues and drive service excellence.
Manage quality deliverables for the $34M annual recurring revenue Navy Global Sustainment Program.
Analyze system performance metrics, including ticket closure rates, response times, and equipment failure/repair data.
Conduct weekly root cause analysis for P1 and P2 incidents to provide actionable solutions for the military.
Develop comprehensive weekly, monthly, and quarterly reports on system health and SLA performance.
Partner with Supply Chain, Product Groups, Sales, and Deployment teams to drive unified resolutions for quality issues.
Act as the primary quality representative for strategic customers.

5+ years of experience in Quality, Service, Deployment, Sales, Engineering, Public Safety, Data Analytics, RF, P25 or the Military.
Ability to travel 25–50% to engage with strategic customers and field teams.
Previous military or Department of Defense (DoD) experience, or professional exposure to military or federal work environments, is preferred.
U.S. citizenship is mandatory.
Candidates must be legally authorized to work in the U.S. indefinitely (no employer sponsorship is available).
The ability to successfully obtain and maintain a U.S. Government security clearance is a condition of continued employment, requiring the completion of a Standard Form 86 (SF-86) and obtaining the CompTIA Security+ certification or equivalent within the first 6 months of employment.
Required background clearance(s) as mandated by government customer(s) must be obtained.
A valid driver's license without traffic violations is required.

Senior Project Management Analyst

Key skills