Customer Contract Manager – Offshore Wind

Role Overview

• Lead the commercial management of warranty and claims activities across Offshore Wind supply and operations contracts.
• Manage customer expectations related to warranty scope, entitlement, exclusions, remedies, and settlement outcomes.
• Develop and execute strategies for claims mitigation, refutation, negotiation, and resolution, in relation to Production Based Availability (PBA) and other topics.
• Partner with Engineering and Operations teams to support root cause analysis, liability assessment, and commercial positioning.
• Ensure PBA impacts are reduced, aligning with customers and contractual commitments and operational delivery expectations, while managing discrepancies, clarifications, and resolution pathways in collaboration with Operations, and Engineering teams.
• Escalate and resolve complex warranty issues with customers, insurers, and suppliers.
• Review active SWA and TSA contracts to identify warranty-related risks, liabilities, and commercial exposure.
• Support contract renegotiation and transition activities that improve risk allocation and margin predictability.
• Contribute to the development and standardization of warranty frameworks across SWA, TSA, and LTSA contract structures.
• Develop negotiation strategies in partnership with Site Operations and Sales leadership.
• Identify change order, claims recovery, and contractual optimization opportunities.
• Capture lessons learned and embed them into contract templates, risk tools, and inquiry-to-order (ITO) processes.
• Ensure claims, notices, and contractual correspondence are managed within required systems and governance processes.

Requirements

• Bachelor’s degree in engineering, Business, Law, or a related discipline.
• Experience in commercial management, contract management, claims, or risk management within power, energy, or offshore wind.
• Strong experience with warranty administration, contract execution, and claims management, with a demonstrated ability to negotiate complex commercial matters with internal and external stakeholders.
• Excellent written and verbal communication skills, with the ability to influence across a global matrix organization.
• Fluency in English is required; an additional European language is preferred.
• Ability to work effectively across functions, regions, and cultures.
• Willingness to travel internationally up to 30%.

Benefits

• Relocation Assistance Provided: No