Leading full account ownership for your portfolio, focusing on the delivery of safety, quality, and cost-effective outcomes.
Fostering strong, collaborative relationships with customers to act as their trusted advocate and primary business contact.
Driving the end-to-end outage planning and execution process, coordinating with internal teams to ensure successful site performance.
Managing the portfolio P&L, including identifying growth opportunities and overseeing planned and extra work scope.
Collaborating with internal teams to streamline commercial operations, including billing, collections, and contract requirement fulfillment.
Developing and executing clear communication plans, facilitating regular reviews to provide ongoing technical and business support.

The ability to lead complex projects and programs from initial planning through to execution.
The capability to analyze and resolve operational challenges with a focus on long-term solutions.
An understanding of commercial business operations, contract management, and project-based P&L.
An expertise in building strong interpersonal connections and managing stakeholder expectations.
A keen interest in technical service delivery and identifying new value-add solutions for customers.

Customer Portfolio Manager

Key skills